User Manual - Zoho Application

Kolkata Municipal Corporation - Complaint Registration System

User Manual

This Complaint Registration system is intended to serve the residents of Kolkata city. The residents may register their complaints, regarding some problems in their area(ward) of residence. The problems faced by residents may be pertaining to health, public buildings, drainage, water and all other fields that come under the purview of Kolkata Municipal Corporation.

The user may navigate to the following tabs:

1. Complaint Registration: The user can register his complaint. He has to enter his personal details and complaint details in the form. Fields marked with asterisk (*) are compulsory to fill. Once the user submits these details, his complaint gets registered and an email is sent to him on his Email ID, as an acknowledgement. A complaint ID is allocated to every complaint and the complaint status is automatically made Open. The user has to enter the following fields :
• First Name: User has to enter his first name.
• Last Name: User has to enter his last name.
• Email ID: User has to enter his valid Email ID.
• Mobile Number: User has to enter his mobile number.
• Landline Number: User can enter his landline number.
• Contact Address: User has to enter his contact address.
• Select your ward: User has to select his ward of residence from dropdown menu.
• Complaint Category: User has to select complaint category from dropdown menu from among Drainage, Encroachments, Health, Illegal Construction, Dead Animal Removal, Existing Property Complaints, New Property Creation, Public Buildings, Roads and footpaths, Streetlights and Water.
• Complaint Details: User has to enter a brief description of his complaint.
2. Complaint Status: The user can check his complaint status by navigating to this tab. He has to enter his complaint ID in the field Enter your complaint ID. The Complaint_Status gets displayed. If the complaint status is Open, the complaint still has to be addressed. If it is Closed, the complaint has been addressed.
3. Contact Us: The user can obtain the toll free number of the 24x7 call center, to register his complaint.
4. User Manual: The user can have a look at this user manual.
5. Home: The user will be taken to the Home page.

The administrator may navigate to the following tabs:

1. Administrator View: The administrator can have a look at the registered complaints. The complaints of the same ward are grouped together. The complaints are also sorted as per other criteria. The administrator can edit the complaint status from Open to Closed and vice versa.
2. Reports for Administrator: These reports highlight the categorywise and wardwise distribution of complaints. The categorywise complaint distribution report indicates the problems faced by people of Kolkata as a whole. The wardwise distribution of complaints report indicates the effectiveness of the municipal corporation in different wards in implementing preventive measures.

Zoho Application

Welcome to the Complaint Registration System of Kolkata Municipal Corporation !

You can access the application by clicking on the below link :

 ENTER by clicking here

Zoho Application Requirements

Vendor : Rashmi 

Customer : CROMA – The Electronics Megastore

Requirements : Complaint Registration System - CROMA

This complaint registration system should allow customers to register their complaints regarding the consumer electronic products that they buy from Croma stores. Consumers should be able to register their request for servicing of the products. The administrator should receive requests from consumers and should be able to use the system for assigning a technician to each of the consumer requests.

Roles:

1.      Customer

2.      Administrator

Steps of Action:

Customer

1.      Navigate to the Customer Complaint form.

2.      Enter the Customer ID provided at the time of purchase.

3.      Enter personal details like first name, last name, email ID and phone number.

4.      Select the product type from a list and enter the product ID provided at the time of purchase.

5.      Enter the date of purchase.

6.      Enter the preferred date for service and select preferred time slot for service.

7.      Satisfy all validations and submit the form.

8.      On submission, the customer gets an email as acknowledgement and the administrator gets an email specifying the service request of consumer.

Administrator

1.      The administrator receives an email specifying the service request of consumer.

2.      Navigate to the Administrator form to assign the technician.

3.      Enter the Customer ID of the consumer to whom technician has to be assigned.

4.      Enter the name and code of the technician to be assigned.

5.      Enter the date of service.

6.      Enter the authorisation signature that is only available with the administrator.

7.      Specify the Email ID of customer.

8.      Satisfy all validations and submit the form.

9.      On submission, customer gets an email specifying the details of the technician assigned to him and the date of service.